Shipping Policy

Standard Shipping

At Konusbrand.com, all orders over $50 is free for standard ground shipping to the 48 continental U.S. addresses except for Alaska, Hawaii, U.S. Territories, P.O. Boxes, APO/FPO and international delivery. Standard ground delivery days are vary within 5–12 business days depends on receiver’s location. Orders will be processed and shipped Monday to Friday 9:00 AM to 2:00 PM PST. All orders placed on the weekend and national holidays will be processed on the next business day.

Express Delivery

Additional charges will apply. Express shipping cut off time is Monday through Friday, excluding holidays, before 12:00 PM PST. Any order that was placed after 12:00 PM PST. will be processed and shipped out on next business day. Express delivery takes 1-3 business days depends on receiver’s location.

Holidays

Memorial day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, New Year’s Eve, New Year’s Day


If we were unable to process your order due to inaccurate, invalid or incomplete information, your order processing maybe delayed for additional days. Our customer service team will contact you via email or phone for updates on any delays.


For all first time buyers, we’ll need verification if all orders are over $100. We’ll contact you via email (customerservice@konusbrand.com) to inform you the next step. All packages are over $100, we’ll require an ADULT SIGNATURE upon receivable.






INTERNATIONAL ORDERS



Konusbrand.com has partnered with a trusted third party company, International Checkout, to fulfill orders for our international customers. Please note that international checkout coordinates your Konusbrand.com order and is responsible for all billing, shipping and customer service issues related to your international orders.


How It Works

  • - Select your items and put your items in the shopping cart.
  • - Click “INTERNATIONAL CHECKOUT” button in the shopping cart.
  • - You will be brought into International Checkout’s website, where you can provide your billing and shipping address, along with your payment method.
  • - International Checkout will provide your order number, Shipping status and tracking number.
  • - Konusbrand.com will ship your order to International Checkout’s shipping depot. Then they will process your order and shipped onto your international destination.


All inquiries regarding your international order, please contact support@internationalcheckout.com































Complying with ADA Web Content Accessibility Guidelines (WCAG) 2.1

We are in the process of complying with ADA (Americans with Disabilities Act) W3CWeb Content Accessibility Guidelines (WCAG) 2.1. If you are having a difficult time to access our website contents. Please give us a call at 1-800-935-6158 to help you to process your order or email us customerservice@KONUSBRAND.com to schedule an appointment for us to call you to process your request.