REFUND, EXCHANGE, and CANCELLATION

Please inspect all items upon arrival.
All SALE ITEMS are FINAL and CANNOT BE RETURNED, EXCHANGED or REFUNDED unless it’s originally damaged. All returns must be unworn, unaltered and unwashed with all original tags are attached.
Shipping and handling charges are not refundable unless the merchants were originally damaged.

1. What do I do if I received damage or shortage goods?

A written claim for shortage or damage on receipt of goods (package is received by customer) must be submitted by email (customerservice@konusbrand.com) within 10 business days.

Only for shortage or damaged on receipt of goods (package is received by customer) will be received a pre-paid return shipping label.
Please include in the email subject line as follow: Subject: Order No. + Refund Request
And must contain following information in the body:

  • • Order No.:
  • • Your name:
  • • Shipping Address:
  • • Phone#:
  • • Picture of damaged good(s):

Please note that we have a highly qualified QC team who inspects all merchants before shipping.
Please wait for our RMA (Return Merchant Authorization) before returning the merchant(s).

2. What do I do if the item(s) are NOT damaged?

Refund Process:

Customer who wants to get refund due to change of mind must pay their own return shipping label with a 20% of restocking fee. A written claim for on receipt of goods (package is received by customer) must be submitted by email (customerservice@konusbrand.com) within 10 business days. We’ll process a refund once the merchant(s) have returned back to us.
Please include in the email subject line as follow: Order No. + Refund Request
And must contain following information in the body:

  • • Order No.:
  • • Your name:
  • • Shipping Address:
  • • Phone#:

Please wait for our RMA (Return Merchant Authorization) before returning the merchant(s).

3. What do I do if I want to return the items for exchange?

Exchange Process:

A written claim for shortage or damage on receipt of goods (package is received by customer) must be submitted by email (customerservice@konusbrand.com) within 10 business days. We’ll give a store credit for any amount balance due to the price difference during the exchange.

Only for damaged on receipt of goods (package is received by customer) will receive pre-paid return label. Please include in the email subject line as follow: Order No. + Exchange Request And must contain following information in the body:

  • • Order No.:
  • • Your name:
  • • Shipping Address:
  • • Phone#:
  • • Picture of damaged good(s):
  • • Item you wish to exchange: name, style#, color, size, QTY.

* Please note that we have a highly qualified QC team who inspects all merchants before shipping.
* Please wait for our RMA (Return Merchant Authorization) before returning the merchant(s).

4. What do I do if I want to cancel the order?

No cancellations are accepted after the shipment was made and we are not responsible for refunding the shipping fee.
If you still want to continue with the cancellation after the shipment was made, you’d still have to receive the package, pay for the return shipping label and return the package back to us for the merchant(s) refund not included shipping fee.

A written cancellation must be submitted by email (customerservice@konusbrand.com) before we process the shipment.
Our cut off time is 2:00 PM PST.
Please include in the email subject line as follow: Order No. + Cancellation Request
And must contain following information in the body:

  • • Order No.:
  • • Your name:
  • • Shipping Address:
  • • Phone#:
  • • Reason for cancellation:

There’s no EXAMPTION for all discounted or sale items. ALL SALE items are FINAL cannot be EXCHANGED or REFUNDED. Any returned packageS without the authorization from our Konus RMA dept. will be shipped back to customers at their own expense. Failure to follow all requirements will result in a 30% restocking fee including return shipping fee.

Konus RMA dept.
3311 East Slauson Ave.
Los Angeles, CA 90058